Returns and Exchanges

Last Updated: August 15, 2026

We want you to be satisfied with your purchase. This page covers HarmoniQ store orders (including PhysiQ Loop merch). To start a return or exchange, contact us with your order number.

Return Eligibility

Requests must be submitted within seven (7) days from delivery.

To qualify, items must be:

  • Unworn
  • Unwashed
  • In original condition
  • With tags attached
  • In original packaging

Items showing signs of wear, washing, alteration, misuse, or damage not caused by manufacturing defects are not eligible.

Non-Returnable Items

  • Limited Edition shirts
  • Items marked as final sale
  • Promotional items clearly labeled as non-returnable

Size Exchanges

Size exchanges are allowed within 7 days of delivery, subject to stock availability.

Customers are responsible for shipping costs unless the item is defective or incorrect.

Defective or Incorrect Items

Notify us within forty-eight (48) hours of delivery and provide:

  • Order number
  • Clear photos of the issue

Verified defects or fulfillment errors will be replaced or refunded.

Refund Processing

Approved refunds will be processed to the original payment method within 7–14 business days after inspection.

Original shipping fees are non-refundable unless the return is due to a verified defect.