LIV App Privacy Policy

Last Updated: August 21, 2026

HarmoniQ Solutions Inc ("HarmoniQ", "we", "us", or "our") provides the HarmoniQ LIV mobile application ("LIV" or the "App"). This Privacy Policy applies only to LIV. Our website, online store, and merchandise checkout are described in a separate policy at https://harmoniq-solutions.com/privacy-policy.

This policy explains what we collect in LIV, why we collect it, who processes it, and the choices you have. By using LIV you agree to this policy.

LIV terms of use: harmoniq-solutions.com/liv/terms-of-service.

1. Who is responsible

The data controller is HarmoniQ Solutions Inc, 40th Floor, Regus PBCom Tower, 6795 Ayala Avenue cor V.A. Rufino St., Makati City, 1226 Philippines.

Privacy and LIV support: rnd@harmoniq-solutions.com

2. Information we collect

We collect only what LIV needs to run the features you use. Categories below match how the App Store describes data collection.

Account and contact

  • Email address, password (stored by our auth provider), first and last name, username
  • Sign in with Apple or Google identifiers when you choose those options
  • Profile photo if you add one

Health and fitness (PhysiQ Loop)

If you pair a PhysiQ Loop over Bluetooth, LIV may sync wellness measurements from the device, including heart rate, heart-rate variability, blood oxygen (SpO₂), blood pressure, wrist temperature, sleep, steps, calories, activity, and GPS workout routes when you start an activity.

PhysiQ Loop and LIV are for general wellness and fitness only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition. These readings are for personal reference. Check with a clinician before making medical decisions.

Qara messages and voice

  • Text you type to Qara
  • Voice audio when you choose to talk to Qara (microphone)
  • Recent PhysiQ wellness context we attach so Qara can answer you (for example sleep, steps, and heart rate)

Location

LIV requests location while the App is in use (not in the background) for local weather and optional GPS activity tracking. You can deny or later disable location in system settings. Some features will then be unavailable.

Home (SynQ)

If you connect a Home Assistant household, we process device names, rooms, states, and the commands you send so LIV can show and control those devices. We do not sell home-device data.

Social

  • Public profile (display name, username, photo, wavelength if you complete the survey)
  • People you follow and who follow you
  • Block and report records you submit

Purchases

Apple App Store or Google Play processes payments. We receive subscription status through RevenueCat (active entitlements, product identifiers, expiration). We do not receive your full card number.

Diagnostics and analytics

  • App opens, screen views, and feature events we collect ourselves to operate and improve LIV
  • Error reports and crash details
  • Push notification tokens so we can send the daily brief and social alerts you enable
  • Device type, OS version, and app version

Permissions on your device

  • Bluetooth — to talk to PhysiQ Loop
  • Camera — profile photo or scanning a friend's QR code
  • Photo library — choosing a profile photo or saving a PhysiQ summary image
  • Microphone — Qara voice only
  • Notifications — daily brief and follower alerts if you allow them

3. How we use information

  • Create and secure your account
  • Show your PhysiQ wellness data and history that the Loop actually measured
  • Run Qara text and voice, including the daily brief
  • Process in-app subscriptions and restore purchases
  • Operate SynQ if you connect a home
  • Let you follow, block, and report other LIV users
  • Send transactional and product notifications you enable
  • Diagnose bugs and improve reliability
  • Comply with law and App Store / Play policies

We do not use PhysiQ wellness data, Qara conversations, location, or home-device data to show you third-party advertising. LIV does not use the iOS Advertising Identifier to track you across other companies' apps and websites.

4. Qara and third-party AI

Qara is an informational assistant, not medical, legal, or professional advice.

To generate a reply, we send your message (and, when relevant, recent PhysiQ wellness context you have synced) to a third-party AI provider. Today that provider is OpenAI. Voice sessions are processed so Qara can hear you and speak back.

The App asks for your consent before Qara sends that health context. You can read this policy from the consent prompt. If you decline, do not send messages or start voice.

We do not sell Qara transcripts or PhysiQ context. OpenAI processes them to provide the AI service under our arrangement with them. Do not share information in Qara that you are not comfortable sending to that provider.

5. Who we share information with

We do not sell your personal information.

We share data with processors who help us run LIV, only as needed:

  • Supabase — account, profile, social graph, analytics events, and related app data
  • OpenAI — Qara prompts, optional PhysiQ context, and voice
  • RevenueCat, Apple, and Google — in-app purchases and subscription status
  • Expo (push delivery) — notification tokens when you enable alerts
  • Cloud hosting and infrastructure for the LIV backend

We may disclose information if required by law, to protect HarmoniQ or other users, or in connection with a merger or sale of assets, with notice where required.

6. Retention

  • Account and profile — until you delete the account
  • PhysiQ sync and Qara logs — while the account is active, then removed with account deletion except where we must keep a limited record (for example a completed purchase or a legal hold)
  • Analytics and error logs — up to 26 months
  • Block and report records — as needed to handle safety reports
  • Store subscription records — held by Apple or Google; we keep entitlement status while the subscription is relevant

7. Security

We use TLS in transit, access controls, and industry-standard hosting. No method of transmission or storage is perfectly secure. Tell us promptly at the email below if you believe your account was compromised.

8. Your rights and account deletion

Under the Philippine Data Privacy Act (RA 10173) you may request access, correction, objection, erasure, and portability, and you may complain to the National Privacy Commission.

In LIV you can delete your account without contacting us: open Profile, then Settings, then Delete account. Deletion is permanent. It removes your login, profile, synced in-app data, and associated social graph on our systems.

Deleting the LIV account does not cancel an App Store or Google Play subscription. Manage or cancel that in your device subscription settings. HarmoniQ cannot cancel a store subscription for you.

9. Children

LIV is for adults 18 years or older. We do not knowingly collect personal information from children. If you believe a minor created an account, contact us and we will delete it.

10. International processing

Our processors may store or process data outside the Philippines (including the United States). By using LIV you understand that your information may be transferred to those countries, which may have different data-protection laws.

11. Changes

We may update this policy. The date at the top will change. Material changes will be noted in the App or by email where we have an address.

12. Contact

HarmoniQ Solutions Inc — rnd@harmoniq-solutions.com

40th Floor, Regus PBCom Tower, 6795 Ayala Avenue cor V.A. Rufino St., Makati City, 1226 Philippines

Website storefront privacy policy: https://harmoniq-solutions.com/privacy-policy