Privacy Policy

Last Updated: March 6, 2026

HarmoniQ Solutions Inc ("HarmoniQ", "Company", "we", "us", or "our") is committed to protecting the privacy and personal data of our users, customers, and website visitors.

This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you interact with our website, online storefront, personalization experiences, and related services (collectively, the "Service").

1. Information We Collect

Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Account credentials
  • Support messages and inquiries
  • Survey responses (e.g., Diwa Wavelength survey)

Information Collected Automatically

  • Device type and browser version
  • Pages visited and time spent
  • IP address and location (city/region level)
  • Cookies and session identifiers

Information from Third Parties

  • Payment processors (transaction confirmation)
  • Shipping partners (delivery status)
  • Analytics providers (aggregated usage statistics)

2. How We Use Your Information

  • Processing merchandise orders
  • Managing accounts and preferences
  • Providing customer support
  • Sending order confirmations and shipping updates
  • Personalizing experiences using Diwa archetypes
  • Sending newsletters and marketing communications
  • Improving website performance and user experience
  • Preventing fraud and securing our platform

3. Legal Basis for Processing

We process personal information under the following bases:

  • Consent — marketing communications and surveys
  • Contractual necessity — order fulfillment
  • Legitimate interest — analytics and security
  • Legal obligation — regulatory compliance

4. Cookies & Tracking

We use cookies to operate and improve our website.

  • Essential cookies — enable checkout and authentication
  • Analytics cookies — understand user behavior
  • Preference cookies — remember settings
  • Marketing cookies — measure campaign effectiveness

You can disable cookies through your browser settings, but certain features of the Service may not function properly.

5. Data Sharing & Disclosure

We do not sell your personal data.

Your information may be shared with:

  • Payment processors
  • Shipping and logistics providers
  • Email communication platforms
  • Cloud hosting and infrastructure providers
  • Analytics services

These providers are contractually obligated to protect your data.

6. Data Retention

  • Account information — account lifetime + 5 years
  • Transaction records — 10 years
  • Support communications — 3 years
  • Analytics data — 26 months
  • Marketing consent records — duration of consent

7. Data Security

We implement industry-standard security measures including:

  • Encryption (TLS/SSL)
  • Role-based access controls
  • Secure payment processing
  • Security monitoring and incident response procedures

8. Your Rights Under the Data Privacy Act

Under the Philippine Data Privacy Act (RA 10173), you have the right to:

  • Be informed about data collection
  • Access your personal data
  • Object to processing
  • Request erasure or blocking
  • Correct inaccurate information
  • Request data portability
  • File complaints with the National Privacy Commission

9. Children's Privacy

The Service is not intended for individuals under eighteen (18) years old. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through our website or via email to registered users.

11. Contact Information

HarmoniQ Solutions Inc
40th Floor, Regus PBCom Tower
6795 Ayala Avenue cor V.A. Rufino St.
Makati City, 1226 Philippines

Email: sales@harmoniq-solutions.com
Website: https://www.harmoniq-solutions.com